Shipping and collection

Shipping costs

We charge €6.55 for standard shipping of webshop orders. Standard shipping is free for orders of €50 or more. All consumer amounts include applicable VAT. Before ordering, you can see the available options and total costs at checkout.

If you use a discount code, check the shipping rate displayed for the adjusted order amount before paying. Any other delivery options and costs are shown before you complete the order.

Delivery area and timing

We ship only within the Netherlands. We aim to dispatch in-stock products on the day of ordering. This depends on the order time, processing and the carrier’s collection time. Before ordering, ask us about current dispatch and delivery times, especially if you need a product before a specific date. Any separately agreed delivery deadline remains applicable.

Same-day dispatch means that the shipment is handed to the carrier. It does not mean you receive the parcel that day. We do not promise a fixed delivery day unless expressly agreed with you.

If a product is unavailable or a delay occurs, we contact you. Where no period has been agreed, consumer purchases are generally subject to a maximum of 30 days. For late delivery, you may, where required by law, provide a final deadline and then terminate, or terminate immediately if there is a legal basis to do so.

Carrier and delivery

We use an available carrier for your order. Where a tracking code is available, you receive information to track the shipment. A carrier logo on our website does not mean that every delivery method is available for every order.

Check your address before ordering. If it is wrong, contact us as soon as possible. Report damaged, incomplete or missing shipments to us. Photos and retaining packaging can help, but their absence does not automatically remove your statutory rights. We are your point of contact for the delivery we offer. Delivery risk remains with us until you or a recipient designated by you receives the product.

Collection from the shop

If collection is available, you can select it when ordering. The collection address is Phone Style, Picassopassage 1, 2907 ME Capelle aan den IJssel. Wait for confirmation that your order is ready and bring your order confirmation or number. Any collection costs are shown before ordering.

Our usual opening hours are Monday from 12:00 to 18:00 and Tuesday to Saturday from 10:00 to 18:00. We are closed on Sundays. Hours may differ on public holidays. You can call ahead on 06 1000 4848.

A purchase concluded online does not lose its statutory cooling-off period simply because you collect it in the shop. If you only reserve online and conclude the purchase in the shop, we assess the rights applicable to that situation.

Devices for repair

Contact us first if you want to send a device for repair. We agree how you will supply it, the work instructed and any shipping or diagnostic fees. We make clear arrangements in advance for return shipping after repair. The webshop product shipping rates do not automatically apply to this.

Questions and returns

Email info@phonestyle.nl or call 06 1000 4848 with questions about delivery or collection. Returns are subject to the information on the Returns and refunds page and your statutory rights.