Returns and refunds
Purchases in our physical shop
If you change your mind about a purchase concluded in our physical shop, you may exchange the product or return it for a credit voucher within 7 days of purchase. The credit voucher has no expiry date. We do not give cash refunds for these voluntary in-store returns. This policy does not limit your statutory rights for defective products or incorrect delivery. For a purchase concluded online, the statutory rules below apply, including when you collect the order from our shop.
Cooling-off period
If you buy a product from Phone Style as a consumer at a distance, you generally have a statutory cooling-off period of 14 days starting on the day after receipt. If products from one order arrive separately, the period generally starts after receipt of the last product. You may withdraw without giving a reason. This also applies to used products and special offers unless a statutory exception applies.
Notifying us of a return
Clearly notify us within the cooling-off period that you are withdrawing from the agreement. Email info@phonestyle.nl, write to our address or use the ‘Withdraw from purchase’ function at the bottom of this page or in the footer. Preferably include your name, order number and the products concerned. You may also use the model form below. Prior approval or a reason for returning is not a condition for withdrawal.
After notifying us, you have another 14 days to send or bring the product back. You are on time if you dispatch it within that period. Return address: Phone Style, Picassopassage 1, 2907 ME Capelle aan den IJssel.
Return costs
For an ordinary change-of-mind return, you pay the direct cost of returning the product. The amount depends on your chosen carrier and shipping method. If there is a valid defect or we delivered the wrong product, Phone Style pays the necessary return costs. Contact us to arrange an appropriate return method in that case.
You may also bring the product back to our shop address; we do not charge return costs for this.
Inspecting and packing
You may inspect and assess the product as you could in a shop. Use beyond what is necessary to establish its nature, characteristics and functioning may cause a reduction in value. Where the law permits, we may deduct that actual loss in value. We do not charge fixed administration or restocking fees for withdrawal.
Pack the product carefully and include supplied accessories where possible. Original packaging helps prevent damage, but is not itself a condition for withdrawal. Keep your proof of dispatch. Where possible, remove personal information from a device and unlink your accounts. This request does not limit your statutory rights.
Refunds
We refund you no later than 14 days after your withdrawal notification. For products to be returned, we may wait until we receive them or you provide evidence of dispatch, whichever occurs first.
If you withdraw from the entire order, we also refund the standard delivery costs you paid. We do not have to refund extra costs for a more expensive delivery method you chose. For a partial return, we refund the returned products; the original standard delivery costs do not have to be refunded. We do not retrospectively charge previously free shipping as a return penalty.
We use the same payment method you used, unless you expressly agree to another method that is free of charge. We do not turn a valid refund entitlement into a credit voucher without your consent.
Repairs and personal passport photos
For a service agreement concluded at a distance, there is generally a 14-day cooling-off period starting on the day after the agreement is concluded. Where you expressly request a start during that period, a proportionate charge for work performed may apply under the statutory conditions. For fully performed work, the cooling-off right expires only if all statutory conditions were met beforehand. An ordinary phone repair is not automatically an urgent service at your home.
A statutory exception may apply to personal photo prints made specifically for you. We inform you in advance if it applies. A photo instruction or online appointment does not automatically remove all your rights. A purchase concluded in the shop has no general statutory cooling-off right for a change of mind. Rights relating to a defect or incorrect performance remain unaffected.
Defects or incorrect delivery
Email info@phonestyle.nl or call 06 1000 4848. Include your order or repair number and a description. Photos may help where appropriate. We assess the issue and arrange the statutory remedy and an appropriate return method. The 14-day period for change-of-mind returns does not limit your statutory warranty rights.
Model withdrawal form
You may send the information below by email or post. Use of this form is not compulsory.
To Phone Style, Picassopassage 1, 2907 ME Capelle aan den IJssel, info@phonestyle.nl.
I hereby notify you that I withdraw from the agreement for the products or services described below.
Products or services: ………………………………………………..
Order number: ………………………………………………………….
Ordered on and received on: …………………………………………..
Consumer’s name and address: ………………………………….
Date of notification: ………………………………………………..
Signature, only for a paper notification: …………………….
Withdraw from purchase
You can notify us of your withdrawal here without an account. No reason is required. After confirming, you receive an acknowledgement of receipt.